Privacy Policy
Last updated: January 10, 2026
At Floxar, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, and password when you create an account
- Profile Information: Organization name, job title, and other optional details
- Content: Flows, bits, trails, and other content you create within the platform
- Communications: Information you provide when you contact us for support
1.2 Information Collected Automatically
When you use our Service, we automatically collect certain information:
- Usage Data: Pages visited, features used, actions taken within the platform
- Device Information: Browser type, operating system, device type
- Log Data: IP address, access times, referring URLs
1.3 Cookies and Similar Technologies
We use essential cookies required for authentication and security. We do not use tracking or advertising cookies. For details, see Section 6 below.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and manage your account
- Send you technical notices and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
3.1 With Your Consent
We may share information when you direct us to do so or give us explicit consent.
3.2 Service Providers
We share information with third-party vendors who perform services on our behalf:
| Provider | Purpose | Location |
|---|---|---|
| Amazon Web Services (AWS) | Cloud infrastructure, data storage | United States |
| Auth0 (Okta) | Authentication services | United States |
3.3 Legal Requirements
We may disclose information if required by law or in response to valid legal requests.
3.4 Business Transfers
If Floxar is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Upon account deletion request, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure cloud infrastructure with industry-standard protections
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Cookies
We use only essential cookies that are strictly necessary for the Service to function:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Authentication | Keep you signed in securely | Session / 7 days |
| Security | Prevent cross-site request forgery | Session |
| Preferences | Remember your cookie consent choice | 1 year |
We do not use analytics, advertising, or third-party tracking cookies.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
7.1 Access and Portability
You can request a copy of your personal data in a commonly used format.
7.2 Correction
You can update or correct your account information through your profile settings.
7.3 Deletion
You can request deletion of your account and personal data by contacting us.
7.4 Objection and Restriction
You may object to certain processing of your data or request that we restrict processing in certain circumstances.
To exercise any of these rights, please contact us at privacy@floxar.com.
8. International Data Transfers
Your information may be transferred to and processed in the United States, where our servers are located. By using the Service, you consent to this transfer. We ensure appropriate safeguards are in place for any international data transfers.
9. Children's Privacy
The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@floxar.com
12. Additional Information for EU/EEA Users
If you are located in the European Union or European Economic Area:
- Legal Basis: We process your data based on: (a) your consent, (b) performance of our contract with you, (c) our legitimate business interests, or (d) compliance with legal obligations.
- Data Controller: Floxar is the data controller for your personal information.
- Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.